…don’t say anything at all. This is one of the first lessons most people learn as preschoolers. If they continued to say negative things about others, there were usually consequences, like a timeout or their favourite toy was taken away. This is how most people learned to communicate with others in an appropriate way.
Unfortunately, it seems like some owners could use a refresher on this basic rule. I frequently hear of owners, managers, directors, or staff being harassed by an owner calling them inappropriate names, yelling at them, or using vulgar language. In some cases, the owner may not know they are being offensive, but in most cases, they do. Maybe they think there are no consequences for their inappropriate behaviour now that they are adults. Afterall, who is going to give them a timeout or take away their favourite toy? There are no condo police.
Fortunately, a recent case suggests that there are consequences for owners who choose to harass others living or working in the condominium.