Modified Record Request Process

stencil.default

We hear complaints about the new record request process regularly from our clients and owners. The process is cumbersome with the new prescribed forms and timelines. The process takes longer than it did before in many cases (in part because it takes time for people to fill out the forms correctly). Many clients are confused about when they can and cannot charge the requester for labour and copying charges. All of these feelings are completely normal.

The regulations are confusing. Parts described in ten pages could have easily been described in one or two pages if charts were used instead of long, repetitive paragraphs referring the reader to check various other sections of the Act and regulations before they can determine the answer to what was a seemingly straightforward question. Before you know it you’ve spent 20 minutes trying to figure out the answer to a question that used to take 2 minutes.

There is a solution to all your record request problems: The condominium and owner can agree to modify the process. Hooray! Continue reading

The Black Hole of Record Requests

stencil.default (6).jpg

Many good managers and directors have been pulled into the black hole that is record requests under the amendments to the Act. Since November 1, 2017 there is a new process for requesting records and providing copies or access to them. Unfortunately, the new process is complicated and time-intensive, which will likely to lead to more disputes than the old process.

Continue reading

CAT rules on access to proxies

shutterstock_411552010

The CAT (Condominium Authority Tribunal) has released another important decision on the right of owners to access records. Cangiano v. Metropolitan Toronto Condominium Corporation No. 962 is a dispute over the owner’s right to receive “legible and unaltered” copies of the proxies used at the AGM. The condominium refused to provide unaltered copies because the proxies contained personal information, but offered to provide redacted copies for $27.60. The owner sought an order directing the condominium to provide her with un-redacted copies of the proxies. Continue reading